Terms and Conditions

We are happy to answer all of your questions and concerns but please take time to read our terms and conditions first.


How to book an appointment

You can use the online form to request an appointment, you can find this on our contact us page. You can also call 07702 825454, please do leave a message if we don’t pick up.  Calls and voice messages will be answered during our opening hours. 

You can book Sunday appointments online here: https://osterleyskincare.com/book-now

Cancelling your appointment

Please give 48 hours notice should you wish to cancel or re arrange your appointment, failure to give this notice will result in a 50% of the service cancellation fee. If you do not arrive for your appointment without giving us any notice you will be charged 100% cancellation fee and unfortunately we will be unable to offer you any future appointments without pre payment. Exceptional circumstances will be taken into consideration.

We regret that in some cases that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late. Please be aware that arriving late will reduce your treatment time.

Repeated appointment cancellation will require pre-payment for all future appointments. Pre paid appointments are non refundable.

Keeping your skin treatment safe

We do require that you fill out the client consultation form and read and understand our post treatment guidance. Our forms and guidance can be found here.


Use of website

(i) Osterley Skin Care is the owner and operator of this website. Unless otherwise specified, the content on this website is presented for the purposes of promoting and marketing Osterley Skin Care products and services.

(ii) By using the Osterley Skin Care website you agree to be bound by Osterley Skin Care terms and conditions of use (“terms and conditions”) listed below.

Use of copyrighted content

(i) No content from Osterley Skin Care’s website or any website owned, operated, licensed or controlled by Osterley Skin Care may be used, copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. (ii) The service marks, trade names, trademarks, patents, patents pending are design rights  and proprietary to Osterley Skin Care. (iii) Osterley Skin Care reserves all of its rights as the copyright owner.

Promotion of products and services

(i) Prices listed on this website and terms and conditions of any kind relating to products and services displayed on this website may not be current or complete. Therefore under no circumstances do they constitute an offer or undertaking by Osterley Skin Care. Osterley Skin Care reserves the right to vary or modify the information on the website without notice.

(ii) Osterley Skin Care makes no representation that the products listed in this website are currently available at any time at the prices listed on this website and it is your responsibility to verify product availability and pricing with Osterley Skin Care by e- mailing customer service at info@osyterleyskincare.com


(i) The content and information on this website is provided “as is” and without warranties of any kind, either express or implied.

(ii) The content and information on this website is altered periodically and changes in circumstances or legislation after information is placed on this website may affect the accuracy of the information. It is your responsibility to assess and verify the accuracy, completeness and reliability of the information contained on this website.

(iii) Osterley Skin Care makes no warranties or representations express or implied regarding the quality, accuracy, completeness, timeliness, merchantability or fitness for purpose of any content or information on this website or product referred to on this website.

(iv) Osterley Skin Care  makes no warranties that this website is free of human or mechanical error, technical inaccuracies or typographical errors.

(v) Osterley Skin Care makes no warranties or representation that the content on this website will not cause damage or that the content is free from any computer virus or any other defects, errors or omissions and refers to the Limitation of Liability section below.

Limitation of liability

(i) You waive and release Osterley Skin Care, its servants and agents to the fullest extent permitted by law from any and all claims arising out of or related to the use of the content or information made available through vital baby’s website or its related websites.

(ii) Osterley Skin Care, its servants or agents shall not, under any circumstances be liable for any injury, loss or damage arising out of or related to the use, or the inability to use, the content on this website. This limitation of liability includes but is not limited to incidental, special or consequential damages, damages for loss of business or other profits.


Delivery Pricing

We deliver to UK mainland addresses. Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Isle of Wight, some Scotland postcodes and other addresses will incur an additional costs but these will appear upon checkout. Unfortunately we are unable to deliver to BFPO addresses, or outside the UK via our website. If you have any queries on delivery, please call our customer service line on 020 8568 4680 or email info@osterleyskincare.com
As well as Royal Mail we also use Couriers for delivery. We have a flat rate delivery charge of £3.95, which includes a nominal charge to cover the costs of packaging and handling. This cost covers UK mainland only, other charges may apply for addresses outside this but the cost will be calculated upon checkout so you will never pay unexpected fees. Due to rising costs of deliveries to various parts of the UK it has, in some circumstances, been necessary to increase the costs of delivering our products to you.  If you have seen an increase in your delivery costs, please accept our apologies but unfortunately this increase is required to ensure that we are still able to deliver our  products to your area of the UK.
Orders received will be processed between Monday and Friday, within 2 working days of receipt. Delivery will then be made by Royal Mail or Courier within 2 to 5 working days. Please allow extra delivery time during busy periods (such as Black Friday, Christmas and promotions).
If there is no one to accept your parcel, Royal Mail or our Couriers will post a card through your door for you to contact them to arrange a more convenient time to collect or deliver.
If your order is late or you have not received a card through your door, please do not hesitate to contact call our customer service line on 020 8568 4680 (Monday to Friday – 9am to 4pm) or email us on the address below. info@osterleyskincare.com


If you have a problem with any of the items you have purchased from us, please call our customer service line on 020 8568 4680 Monday – Friday (9am – 4pm) or email us on the address below (remembering to quote your order number).


We will do our best to resolve any problems with you over the phone. If we cannot correct the problem we will be happy for you to return your item for a replacement or refund. Unfortunately we are unable to accept returns of used products unless the product itself is faulty. If you want to return a product that you have purchased from us, please ensure it is unopened and in its original packaging.

To return items, please send to the following address: Osterley Skin Care, 173 Thornbury Rd, Isleworth TW7 4QG

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